Legal
Agreements & policies.
The agreements that govern Think Smart hosting, along with our privacy and terms. Each is published here as a plain, readable web page.
Core agreements
The agreements that govern our service.
Addenda to the Master Services Agreement
Service-specific terms.
These addenda are incorporated into the Master Services Agreement and apply depending on the services you purchase.
Service Level Agreement
Availability targets and service commitments for the hosted platform.
Updated December 9, 2025
Acceptable Use Policy
The rules that govern acceptable use of the Services.
Updated December 9, 2025
Security Annex
The security controls and operational practices behind the Services.
Updated December 9, 2025
Data Retention & Deletion Addendum
How long we keep Customer Data and how it is deleted.
Updated December 9, 2025
Data Processing Addendum (GDPR)
Data-protection terms for customers subject to the GDPR.
Updated December 9, 2025
End-User Support Addendum
The terms that apply when help-desk support is purchased or included.
Updated December 9, 2025
Third-Party Access Addendum
Terms covering access to the Services by Customer's third parties.
Updated December 9, 2025
SOC-Monitored MDR Addendum
Terms for the SOC-monitored managed detection and response service.
Updated December 9, 2025
Flow-Through Addendum
Third-party terms that flow through to the Services.
Updated December 9, 2025